(1) Where it appears to the Authority that-

(a) prohibited conduct-

(i) is being generally directed against persons, or

(ii) has been directed against a person who has not made a claim under section 21(1) in respect of the prohibited conduct and it is not reasonable to expect that the person will do so,

or

(b) a person has contravened or is contravening section 12(1) or 19 or regulations made under section 17 or 18,

the matter may be referred by the Authority to the Director.

(2) Where a matter is referred to the Director under subsection (1) it shall be dealt with in the same manner and to the same extent as if-

(a) it were a claim referred to the Director under section 21(1),