(1) A person may make a complaint in writing to the Insolvency Service alleging that improper conduct by a personal insolvency practitioner has occurred or is occurring.
(2) Where the Insolvency Service receives a complaint it shall -
(a) notify the personal insolvency practitioner concerned in writing of the receipt of the complaint,
(b) provide the personal insolvency practitioner with a copy of the complaint and a copy of any documents furnished to the Insolvency Service by the complainant,
(c) refer the personal insolvency practitioner to any regulations made under sections 161 and 173 and to any guidelines or codes of practice issued under section 137, and
(d) request the personal insolvency practitioner to provide a response in relation to the complaint within a time specified in the notification.
(3) Where the Insolvency Service receives a response to the request referred to in subsection (2)(d) it shall consider the response and having considered the response it may, where -
…