1. Where the payment service provider refuses to execute a payment order or to initiate a payment transaction, the payment service provider shall notify the refusal and, if possible, the reasons for that refusal and the procedure for correcting any factual mistakes that led to the refusal to the payment service user, unless prohibited by other relevant Union or national law.
The payment service provider shall provide or make available the notification in an agreed manner at the earliest opportunity, and in any case within the periods specified in Article 69. Where the payment service provider refuses to execute the payment based on objective grounds for suspecting a fraudulent payment transaction in accordance with Article 83(1), the notification shall take into account the information necessary for the payment service user to resolve the suspicious transaction.
The framework contract may include a condition that the payment service provider may charge a reasonable fee for such a refus
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