(1) The Commission may require providers of internet access services or publicly available interpersonal communications services to prepare, publish and keep updated a document to be entitled, and referred to in this Act as, a "customer charter".

(2) The Commission may specify -

(a) the form of a customer charter and the information required to be included in a charter, including minimum quality-of-service standards under section 37,

(b) the manner (including frequency) of updates required to a customer charter,

(c) the classes of end-users that a charter is required to address, and

(d) the manner (including frequency) in which a customer charter is required to be published and notified to customers.

(3) The Commission may, where no minimum levels of quality of service are offered by a provider, require the provider to publish a statement to this effect in the customer charter or in such other form or manner as the Commission considers appropriate.