(1) Where the Commission is satisfied that a provider has failed to comply with a proposed resolution that is binding upon it by virtue of section 47(2), the Commission may serve a direction on the provider requiring the provider to take such measures to ensure compliance with the resolution as are specified in the direction.

(2) Without prejudice to the generality of subsection (1), a direction may require all or any of the following:

(a) the reimbursement of payments by a provider to an end-user;

(b) payment of compensation by a provider to an end-user;

(c) payment by a provider in settlement of losses suffered by an end-user;

(d) where the Commission is satisfied that the conditions, requirements or circumstances permitting such termination have been met, the termination of a contract between a provider and an end-user without the end-user incurring further costs;

(e) the giving of an apology by a provider to an end-user;