(1) The Commission may specify procedures for the resolution of disputes under section 47 and such procedures shall -

(a) be transparent, non-discriminatory, simple, and inexpensive,

(b) enable disputes to be settled fairly and promptly, and

(c) be made publicly available by the Commission, together with any amendments to such procedures.

(2) The Commission, or such independent person as may be appointed by the Commission under section 47(1), shall, as soon as practicable after an end-user refers a dispute, inform the end-user -

(a) of his or her right under section 47(2) to elect to accept the resolution proposed,

(b) of his or her right under section 47(3) to withdraw the dispute,

(c) that the procedure is without prejudice to any other right to seek redress, including by court proceedings,

(d) that the resolution proposed may be different from an outcome determined by a court,

(e) of the legal effect of electing to accept the resolution proposed,