5.1 All directed PSPs which are capable of being sending PSPs must inform their existing consumers of their rights under the CHAPS reimbursement requirement and the CHAPS reimbursement rules. This includes informing consumers of the changes which will be made to their contractual terms and conditions as required by paragraph 6.1.
5.2 For the purposes of this specific direction, a directed PSP is capable of being a sending PSP if it:
a. Provides a relevant CHAPS account for a consumer.
b. From which it is or will be possible for a CHAPS APP scam payment to be made.
5.3 Directed PSPs which are capable of being sending PSPs must inform their consumers in accordance with paragraph 5.1 as follows:
a. If a PSP has not yet complied with paragraph 5.1 of Specific Direction 20 (July 2024) by the date this direction comes into force, by 7 October 2024. A PSP may use a single communication to comply with both paragraph 5.1 of this direction and paragraph 5.1 of Specific Direction 20 (July 2024).
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