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Version date: 6 September 2024 - onwards

8 PSP information obligations

Overarching duties

8.1 All directed PSPs which have not previously registered as required by paragraphs 8.1 - 8.3 of Specific Direction 20 (July 2024) must register as specified by the CHAPS Operator in the CHAPS reimbursement rules.

8.2 The obligation at paragraph 8.1 applies as follows:

a. For PSPs participating in CHAPS and providing relevant CHAPS accounts at the time when this direction is given, paragraph 8.1 must be complied with as soon as is practicable and in any case by 7 October 2024

b. For PSPs which begin to participate in CHAPS and provide relevant CHAPS accounts at any date after this direction is given, and whilst it continues in force, paragraph 8.1 must be complied with before that PSP sends or receives live transactions using CHAPS.

8.3 From 7 October 2024, all directed PSPs must:

a. collate and retain for a period of at least five years

i. the information identified in the PSR’s CCDRS in respect of CHAPS APP scam claims

ii. any other information relevant to the C

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