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Regulation 14 Jurisdiction of Financial Services and Pensions Ombudsman. |
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Regulation 15 Complaints to Financial Services and Pensions Ombudsman. |
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Regulation 16 Bank to inform complainant about available out-of-court redress procedure. |
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Regulation 17 Financial Services Ombudsman required to co-operate with competent authorities of other Member States. |
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Regulation 18 Existence of complaints procedure not to affect right to bring legal proceedings. |