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European Union (Requirements for Credit Transfers and Direct Debits in Euro) Regulations 2013 [S.I. No. 132 of 2013]Introductory TextPart 1 Preliminary Provisions (regs. 1-3)Regulation 1 Citation and commencement.Regulation 2 Interpretation.Regulation 3 Purpose of these Regulations.Part 2 Enforcement of SEPA Regulation (regs. 4-13)Regulation 4 Competent authorities for purposes of SEPA Regulation and these Regulations.Regulation 5 Bank's power to give directions.Regulation 5A Power of Bank to require information, records, plans, etc.Regulation 5B PrivilegeRegulation 6 Bank's power to appoint authorised officers.Regulation 7 Powers of authorised officers.Regulation 8 Search warrantRegulation 9 Offences to obstruct authorised officer in exercise of officer's powers.Regulation 10 Liability of directors and others for offences committed by corporate bodies or on behalf of unincorporated bodies.Regulation 11 Penalties for offences under this Part.Regulation 12 Prosecution of offences.Regulation 13 Infringements of SEPA Regulation.Part 3 Complaint and Out-of-Court Redress Procedures for the Settlement of Disputes (regs. 14-18)Regulation 14 Jurisdiction of Financial Services and Pensions Ombudsman.Regulation 15 Complaints to Financial Services and Pensions Ombudsman.Regulation 16 Bank to inform complainant about available out-of-court redress procedure.Regulation 17 Financial Services Ombudsman required to co-operate with competent authorities of other Member States.Regulation 18 Existence of complaints procedure not to affect right to bring legal proceedings.Part 4 Miscellaneous (regs. 19-21)Regulation 19 Bank to issue guidelines.Regulation 20 Bank not precluded from investigating matters concerning alleged infringements of SEPA Regulation.Regulation 21 Consequential amendments of Central Bank Act 1942.Given under
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Version status: In force | Document consolidation status: Updated to reflect all known changes
Version date: 1 June 2023 - onwards
Version 4 of 4

Regulation 16 Bank to inform complainant about available out-of-court redress procedure.

If a complaint relating to an alleged infringement of the SEPA Regulation by a payment service provider is in the first instance made to the Bank, the Bank shall inform the complainant of the right to make a complaint to the Financial Services and Pensions Ombudsman and to have the complaint determined in accordance with Parts 5 and 6 of the Financial Services and Pensions Ombudsman Act 2017.

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