(1) The Bank shall have staff members dedicated to handling reports of infringements (in this Part referred to as "dedicated staff members") and shall ensure that those staff members are trained for the purposes of handling reports of infringements.
(2) Dedicated staff members shall perform the following functions:
(a) providing any interested person with information on the procedures for reporting infringements;
(b) receiving and following up on reports of infringements;
(c) maintaining contact with the reporting person where that person has identified himself or herself.