(1) The Bank shall keep records of every report of infringement received.
(2) The Bank shall promptly acknowledge the receipt of written reports of infringements to the postal or electronic address indicated by the reporting person, unless the reporting person explicitly requested otherwise or the Bank reasonably believes that acknowledging receipt of a written report would jeopardise the protection of the reporting person’s identity.
(3) Where a recorded telephone line is used for reporting of infringements, the Bank may document the oral reporting in the form of -
(a) an audio recording of the conversation in a durable and retrievable form, or
(b) a complete and accurate transcript of the conversation prepared by a dedicated staff member of the Bank.
(4) Where an unrecorded telephone line is used for reporting of infringements, the Bank may document the oral reporting in the form of accurate minutes of the conversation prepared by a dedicated staff member of the Bank.
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