The Central Bank Act 1942 is amended by inserting the following Part after Part VIIA (as inserted by section 28 of the Central Bank and Financial Services Authority of Ireland Act 2003):
"Part VIIB Financial Services Ombudsman
Chapter 1 Interpretation and objects of Part
In this Part -
'Bureau' means the Financial Services Ombudsman's Bureau;
'Bureau staff member' means a person appointed under section 57BN;
'complaint' means a complaint made by a consumer under this Part about the conduct of a regulated financial service provider;
'conduct' includes alleged conduct;
(a) a natural person when not acting in the course of, or in connection with, carrying on a business, or
(b) a person, or group of persons, of a class prescribed by Council regulations;
'Council' means the Financial Services Ombudsman Council established by section 57BC;
'Council regulations' means regulations made by the Council under section 57BF and in force;
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