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Financial Services and Pensions Ombudsman Act 2017 (No. 22)Introductory TextActs Referred toPart 1 Preliminary and General (ss. 1-5)1. Short title and commencement2. Interpretation3. Expenses4. Regulations5. Repeals and revocationsPart 2 Establishment of Office of Ombudsman and Deputy Ombudsman (ss. 6-26)6. Establishment day7. Establishment of Office of Financial Services and Pensions Ombudsman8. Appointment of Ombudsman and Deputy Ombudsman9. Membership of either House of Oireachtas or European Parliament10. Acting Ombudsman11. Removal or resignation of Ombudsman and Deputy Ombudsman12. Functions of Ombudsman13. Functions of Deputy Ombudsman14. Salary and superannuation15. Staff of Ombudsman16. Consultants and advisers17. Confidential information18. Exchange of information and co-operation19. Annual estimate of income and expenditure20. Accounts and audit21. Accounting records22. Accountability of Ombudsman to Public Accounts Committee23. Accountability of Ombudsman to other Oireachtas Committees24. Annual report of Ombudsman25. Publication of certain other reports26. Strategic planPart 3 Dissolutions and Transfers of Functions to Financial Services and Pensions Ombudsman (ss. 27-36)Chapter 1 Dissolution and transfer of functions (ss. 27-34)27. Dissolution of bodies28. Transfer of functions29. References in enactments30. Transfer of land and other property31. Transfer of rights and liabilities, and continuation of leases, licences and permissions granted by dissolved bodies32. Liability for loss occurring before establishment day33. Provisions consequent upon conferral of functions or transfer of assets and liabilities34. Records of dissolved bodiesChapter 2 Transfer of staff and superannuation (s. 35)35. Transfer of staff to office of OmbudsmanChapter 3 Accounts and audits (s. 36)36. Final accounts and final annual report of dissolved bodiesPart 4 Financial Services and Pensions Ombudsman Council (ss. 37-43)37. Establishment of Council38. Chairperson and members of Financial Services Ombudsman Council39. Financial Services Ombudsman Council40. Functions of Council41. Accountability of chairperson of Council to Oireachtas Committees42 Annual report of Council43. Financial services industry levyPart 5 Complaints to the Ombudsman (ss. 44-49)44. Making of complaints45. Death or disability of complainant46. Continuation of investigation on death of complainant47. Powers of Ombudsman in relation to investigation of complaint48. Investigation by Ombudsman of complaints made before establishment day49. Staying of court proceedingsPart 6 Complaints Procedure (ss. 50-62)50. Jurisdiction of Ombudsman51. Time limits for complaints to Ombudsman52. Declining to investigate53. Complaints declined where section 52 applies54. Use of internal dispute resolution procedures55. Requirement for internal dispute resolution procedures56. Conduct of investigation57. Complaints for investigation by Ombudsman58. Mediation59. Obstruction of work of Ombudsman60. Complaints and redress: financial service providers61. Complaints and redress: pension providers62. Decisions of OmbudsmanPart 7 Appeals and Applications to Court (ss. 63-72)63. Definitions (Part 7)64. Appeals65. Enforcement of Ombudsman decision66. Questions of law to High Court67. Appeal of Ombudsman decision68. Application to Circuit Court69. Application to District Court70. Conviction71. Enforcement proceedings72. Power of court to grant injunctions in certain casesPart 8 Other Transitional Provisions (ss. 73-74)73. Saving of regulations made by former Council74. Financial Services Ombudsman's BureauPart 9 Consequential Amendments (ss. 75-76)75. Amendment of Central Bank Act 194276. Amendment of Freedom of Information Act 2014Part 10 Miscellaneous (s. 77)77. Reciprocal arrangements with EEA countriesSchedule 1 Repeals and RevocationsSchedule 1, Part 1 Acts of the OireachtasSchedule 1, Part 2 Statutory InstrumentsSchedule 2 Financial Services and Pensions Ombudsman Council
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Version status: In force | Document consolidation status: Updated to reflect all known changes
Published date: 26 July 2017

Financial Services and Pensions Ombudsman Act 2017 (No. 22)

Introductory Text
Acts Referred to
Part 1 Preliminary and General (ss. 1-5)
1. Short title and commencement
⚠ 2. Interpretation  
⚠ 3. Expenses
⚠ 4. Regulations  
5. Repeals and revocations
Part 2 Establishment of Office of Ombudsman and Deputy Ombudsman (ss. 6-26)
6. Establishment day
7. Establishment of Office of Financial Services and Pensions Ombudsman
⚠ 8. Appointment of Ombudsman and Deputy Ombudsman
⚠ 9. Membership of either House of Oireachtas or European Parliament
⚠ 10. Acting Ombudsman
⚠ 11. Removal or resignation of Ombudsman and Deputy Ombudsman
12. Functions of Ombudsman
⚠ 13. Functions of Deputy Ombudsman
⚠ 14. Salary and superannuation
⚠ 15. Staff of Ombudsman
16. Consultants and advisers
⚠ 17. Confidential information
18. Exchange of information and co-operation
19. Annual estimate of income and expenditure
20. Accounts and audit
21. Accounting records
22. Accountability of Ombudsman to Public Accounts Committee
23. Accountability of Ombudsman to other Oireachtas Committees
24. Annual report of Ombudsman
25. Publication of certain other reports
26. Strategic plan
Part 3 Dissolutions and Transfers of Functions to Financial Services and Pensions Ombudsman (ss. 27-36)
Chapter 1 Dissolution and transfer of functions (ss. 27-34)
27. Dissolution of bodies
28. Transfer of functions
29. References in enactments
30. Transfer of land and other property
31. Transfer of rights and liabilities, and continuation of leases, licences and permissions granted by dissolved bodies
32. Liability for loss occurring before establishment day
33. Provisions consequent upon conferral of functions or transfer of assets and liabilities
34. Records of dissolved bodies
Chapter 2 Transfer of staff and superannuation (s. 35)
35. Transfer of staff to office of Ombudsman
Chapter 3 Accounts and audits (s. 36)
36. Final accounts and final annual report of dissolved bodies
Part 4 Financial Services and Pensions Ombudsman Council (ss. 37-43)
37. Establishment of Council
38. Chairperson and members of Financial Services Ombudsman Council
39. Financial Services Ombudsman Council
40. Functions of Council
41. Accountability of chairperson of Council to Oireachtas Committees
42 Annual report of Council
43. Financial services industry levy
Part 5 Complaints to the Ombudsman (ss. 44-49)
⚠ 44. Making of complaints
45. Death or disability of complainant
46. Continuation of investigation on death of complainant
⚠ 47. Powers of Ombudsman in relation to investigation of complaint
48. Investigation by Ombudsman of complaints made before establishment day
49. Staying of court proceedings
Part 6 Complaints Procedure (ss. 50-62)
⚠ 50. Jurisdiction of Ombudsman
51. Time limits for complaints to Ombudsman
52. Declining to investigate
53. Complaints declined where section 52 applies
54. Use of internal dispute resolution procedures
⚠ 55. Requirement for internal dispute resolution procedures
⚠ 56. Conduct of investigation
57. Complaints for investigation by Ombudsman
⚠ 58. Mediation
⚠ 59. Obstruction of work of Ombudsman
60. Complaints and redress: financial service providers
61. Complaints and redress: pension providers
⚠ 62. Decisions of Ombudsman
Part 7 Appeals and Applications to Court (ss. 63-72)
63. Definitions (Part 7)
64. Appeals
65. Enforcement of Ombudsman decision
66. Questions of law to High Court
67. Appeal of Ombudsman decision
68. Application to Circuit Court
69. Application to District Court
70. Conviction
71. Enforcement proceedings
72. Power of court to grant injunctions in certain cases
Part 8 Other Transitional Provisions (ss. 73-74)
73. Saving of regulations made by former Council
74. Financial Services Ombudsman's Bureau
Part 9 Consequential Amendments (ss. 75-76)
75. Amendment of Central Bank Act 1942
76. Amendment of Freedom of Information Act 2014
Part 10 Miscellaneous (s. 77)
77. Reciprocal arrangements with EEA countries
Schedule 1 Repeals and Revocations
Schedule 1, Part 1 Acts of the Oireachtas
Schedule 1, Part 2 Statutory Instruments
Schedule 2 Financial Services and Pensions Ombudsman Council
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