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Version status: In force | Document consolidation status: Updated to reflect all known changes
Published date: 26 July 2017

Financial Services and Pensions Ombudsman Act 2017 (No. 22)

Introductory Text
Acts Referred to
Part 1 Preliminary and General (ss. 1-5)
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1. Short title and commencement
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2. Interpretation
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3. Expenses
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4. Regulations
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5. Repeals and revocations
Part 2 Establishment of Office of Ombudsman and Deputy Ombudsman (ss. 6-26)
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6. Establishment day
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7. Establishment of Office of Financial Services and Pensions Ombudsman
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8. Appointment of Ombudsman and Deputy Ombudsman
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9. Membership of either House of Oireachtas or European Parliament
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10. Acting Ombudsman
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11. Removal or resignation of Ombudsman and Deputy Ombudsman
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12. Functions of Ombudsman
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13. Functions of Deputy Ombudsman
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14. Salary and superannuation
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15. Staff of Ombudsman
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16. Consultants and advisers
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17. Confidential information
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18. Exchange of information and co-operation
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19. Annual estimate of income and expenditure
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20. Accounts and audit
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21. Accounting records
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22. Accountability of Ombudsman to Public Accounts Committee
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23. Accountability of Ombudsman to other Oireachtas Committees
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24. Annual report of Ombudsman
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25. Publication of certain other reports
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26. Strategic plan
Part 3 Dissolutions and Transfers of Functions to Financial Services and Pensions Ombudsman (ss. 27-36)
Chapter 1 Dissolution and transfer of functions (ss. 27-34)
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27. Dissolution of bodies
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28. Transfer of functions
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29. References in enactments
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30. Transfer of land and other property
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31. Transfer of rights and liabilities, and continuation of leases, licences and permissions granted by dissolved bodies
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32. Liability for loss occurring before establishment day
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33. Provisions consequent upon conferral of functions or transfer of assets and liabilities
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34. Records of dissolved bodies
Chapter 2 Transfer of staff and superannuation (s. 35)
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35. Transfer of staff to office of Ombudsman
Chapter 3 Accounts and audits (s. 36)
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36. Final accounts and final annual report of dissolved bodies
Part 4 Financial Services and Pensions Ombudsman Council (ss. 37-43)
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37. Establishment of Council
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38. Chairperson and members of Financial Services Ombudsman Council
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39. Financial Services Ombudsman Council
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40. Functions of Council
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41. Accountability of chairperson of Council to Oireachtas Committees
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42 Annual report of Council
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43. Financial services industry levy
Part 5 Complaints to the Ombudsman (ss. 44-49)
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44. Making of complaints
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45. Death or disability of complainant
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46. Continuation of investigation on death of complainant
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47. Powers of Ombudsman in relation to investigation of complaint
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48. Investigation by Ombudsman of complaints made before establishment day
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49. Staying of court proceedings
Part 6 Complaints Procedure (ss. 50-62)
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50. Jurisdiction of Ombudsman
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51. Time limits for complaints to Ombudsman
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52. Declining to investigate
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53. Complaints declined where section 52 applies
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54. Use of internal dispute resolution procedures
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55. Requirement for internal dispute resolution procedures
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56. Conduct of investigation
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57. Complaints for investigation by Ombudsman
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58. Mediation
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59. Obstruction of work of Ombudsman
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60. Complaints and redress: financial service providers
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61. Complaints and redress: pension providers
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62. Decisions of Ombudsman
Part 7 Appeals and Applications to Court (ss. 63-72)
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63. Definitions (Part 7)
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64. Appeals
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65. Enforcement of Ombudsman decision
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66. Questions of law to High Court
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67. Appeal of Ombudsman decision
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68. Application to Circuit Court
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69. Application to District Court
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70. Conviction
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71. Enforcement proceedings
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72. Power of court to grant injunctions in certain cases
Part 8 Other Transitional Provisions (ss. 73-74)
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73. Saving of regulations made by former Council
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74. Financial Services Ombudsman's Bureau
Part 9 Consequential Amendments (ss. 75-76)
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75. Amendment of Central Bank Act 1942
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76. Amendment of Freedom of Information Act 2014
Part 10 Miscellaneous (s. 77)
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77. Reciprocal arrangements with EEA countries
Schedule 1 Repeals and Revocations
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Schedule 1, Part 1 Acts of the Oireachtas
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Schedule 1, Part 2 Statutory Instruments
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Schedule 2 Financial Services and Pensions Ombudsman Council