(1) Subject to section 51(2), a complainant may make a complaint to the Ombudsman in relation to the following:

(a) the conduct of a financial service provider involving -

(i) the provision of a financial service by the financial service provider,

(ii) an offer by the financial service provider to provide such a service, or

(iii) a failure by the financial service provider to provide a particular financial service requested by the complainant;

(b) the conduct of a pension provider involving -

(i) the alleged financial loss occasioned to a complainant by an act of maladministration done by or on behalf of the pension provider, or

(ii) any dispute of fact or law that arises in relation to conduct by or on behalf of the pension provider;