(1) Subject to section 51(2), a complainant may make a complaint to the Ombudsman in relation to the following:
(a) the conduct of a financial service provider involving -
(i) the provision of a financial service by the financial service provider,
(ii) an offer by the financial service provider to provide such a service, or
(iii) a failure by the financial service provider to provide a particular financial service requested by the complainant;
(b) the conduct of a pension provider involving -
(i) the alleged financial loss occasioned to a complainant by an act of maladministration done by or on behalf of the pension provider, or
(ii) any dispute of fact or law that arises in relation to conduct by or on behalf of the pension provider;
(c) any complaint received by the Financial Services Ombudsman or the Pensions Ombudsman before the establishment day that was refused as being outside the applicable time limits in the Act of 1942 or the Act of 1990 respectively and that has been resubmi
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