(1) Subject to the outcome of any appeal under Part 7 against a decision of the Ombudsman under section 61 or 62 in respect of a complaint, the decision is binding on any party to the complaint.

(2) Subject to subsection (3) the Ombudsman shall publish decisions made by him or her after the establishment day in relation to complaints concerning financial service providers and case studies in relation to complaints concerning pension providers in such a manner that -

(a) ensures that -

(i) a complainant shall not be identifed by name, address or otherwise,

(ii) a provider shall not be identified by name or address,

and

(b) ensures compliance with the Data Protection Regulation and the Data Protection Act 2018.