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Version status: Partially revoked | Document consolidation status: Updated to reflect all known changes
Version date: 24 May 2024 - onwards
Version 2 of 2

Regulation 27G How does the right to unwind work in the case of a consumer to business contract?

(1) A consumer who has a right to redress in respect of a consumer to business contract has the right to unwind in respect of that contract.

(2) Where paragraph (1) applies -

(a) the consumer has the right to treat the contract as at an end so that the trader and the consumer are released from their obligations under it, and

(b) the consumer has the right within paragraph (5) or (6).

(3) To treat the contract as at an end, the consumer must indicate to the trader that the contract is ended.

(4) An indication under paragraph (3) may be something that the consumer says or does, but it must be clear.

(5) If the trader is able to return the goods to the consumer in the condition they were in when sold by the consumer -

(a) the consumer has a right to the return of the goods, and