Skip to main content
Version status: Partially revoked | Document consolidation status: Updated to reflect all known changes
Version date: 24 May 2024 - onwards
Version 2 of 2

Regulation 27I How does the right to a discount work?

(1) A consumer has the right to a discount in respect of a business to consumer contract if -

(a) the consumer has made one or more payments for the product to the trader or one or more payments under the contract have not been made, and

(b) the consumer has not exercised the right to unwind in respect of the contract.

(2) If the consumer has made one or more payments, the consumer has the right to receive back from the trader the relevant percentage of the payment or payments.

(3) If one or more payments have not been made, the consumer has the right -

(a) to reduce by the relevant percentage as many of those payments as is appropriate having regard to the seriousness of the prohibited practice, or

(b) in a case within paragraph (6), to reduce all of those payments by the relevant percentage.

(4) Subject to paragraph (6), the relevant percentage is as follows -

(a) if the prohibited practice is more than minor, it is 25%,