(1) An electronic money institution shall ensure that agents or branches acting on its behalf inform electronic money holders and payment service users of this fact.
(2) An electronic money institution whose home Member State is the State shall communicate to the Bank without undue delay any change regarding the use of -
(a) entities to which activities are outsourced, and
(b) in accordance with the procedure provided for in paragraphs (2), (3), (4) and (5) of Regulation 21, agents, including additional agents.