15. Requirement to publish service quality indicators
15.1 Providers shall publish, in relation to each of their Brands to which this Part 3 applies, service quality indicators showing the willingness of their customers holding a PCA who have used the account or a relevant service in a defined period prior to the survey taking place:
15.1.1 to recommend the Brand to friends and family;
15.1.2 to recommend the Brand’s online and mobile banking services to friends and family;
15.1.3 to recommend the Brand’s branch services to friends and family; and
15.1.4 to recommend the Brand’s overdraft services to friends and family.
15.2 Providers shall publish, in relation to each of their Brands to which this Part 3 applies, service quality indicators showing the willingness of their customers holding a BCA who have used the account or relevant service in a defined period prior to the survey taking place:
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