1. This schedule contains details of the visual formatting of service quality indicators required in Article 17.
2. All Providers required to publish service quality indicators (as specified in Article 15) shall do so in a consistent visual format, which will be notified by the CMA, to include the following:
• The heading: Independent Survey Results;
• Reference to whether the indicators relate to PCAs or BCAs;
• The month and year in which data is published;
• The Provider’s scores for each metric shown as a percentage;
• The Provider’s logo;
• A comparison with top 5[Or remaining 4 Providers in the top 5 if the Provider publishing the data is in the top 5.] Providers for each metric, by showing the percentage scores for each of the 5 Providers which have the highest scores along with the names and logos of those Providers; [We have considered alternative comparisons, in particular: the percentage scores for the 5 Providers which have the highest scores but with no nam
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