8. The CMA has a duty under section 162 of the Act to keep under review the carrying out of the Order. This includes a duty to consider, from time to time, whether the Order should be varied or revoked in the light of a change of circumstances. Providers may apply for a variation or cancellation of all or part of the Order on the basis of a change of circumstances, or recommend that the CMA reviews the need for the Order or part of it.
9. In the Final Report, the CMA recommended that the FCA should:
(a) consider appropriate additional measures of service quality as well as the scope, methodology and publication of those measure set out in Part 3 of the Order (see paragraphs 13.115 and 13.155 of the Final Report);
(b) identify, research, test and, as appropriate, implement measures to increase customers’ engagement with their overdraft usage and to assess the ongoing effectiveness of the MMC and consider whether measures could be taken to further enhance its effectiveness (see Figure
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