(1) The Executive shall authorise such and so many employees of the Executive as it considers appropriate (referred to in this Part as "complaints officers") to perform the functions conferred on complaints officers by this Part.
(2) A complaints officer shall be independent in the performance of his or her functions.
(3) Following the receipt by the Executive of a complaint under section 14, he or she shall refer the matter to a complaints officer as soon as may be but not later than 10 working days after such receipt.
(4) Where a complaint has been referred to a complaints officer under subsection (3), he or she shall consider the complaint and, if he or she is of opinion that it is frivolous or vexatious, he or she shall not entertain the complaint and he or she -
(a) shall prepare a report in writing of the reasons for his or her opinion and furnish a copy of it to -
(ii) if appropriate, the assessment officer concerned and the liaison officer concerned
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