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Version status: Applicable | Document consolidation status: No known changes
Published date: 18 June 2013

Regulation 524/2013/EU - Online Dispute Resolution (ODR)

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Recitals
Chapter I General provisions (arts. 1-4)
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Article 1 Subject matter
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Article 2 Scope
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Article 3 Relationship with other Union legal acts
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Article 4 Definitions
Chapter II ODR platform (arts. 5-15)
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Article 5 Establishment of the ODR platform
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Article 6 Testing of the ODR platform
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Article 7 Network of ODR contact points
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Article 8 Submission of a complaint
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Article 9 Processing and transmission of a complaint
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Article 10 Resolution of the dispute
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Article 11 Database
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Article 12 Processing of personal data
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Article 13 Data confidentiality and security
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Article 14 Consumer information
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Article 15 Role of the competent authorities
Chapter III Final provisions (arts. 16-22)
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Article 16 Committee procedure
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Article 17 Exercise of the delegation
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Article 18 Penalties
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Article 19 Amendment to Regulation (EC) No 2006/2004
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Article 20 Amendment to Directive 2009/22/EC
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Article 21 Reports
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Article 22 Entry into force
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Annex - Information to be provided when submitting a complaint
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