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Regulation 524/2013/EU - Online Dispute Resolution (ODR)RecitalsChapter I General provisions (arts. 1-4)Article 1 Subject matterArticle 2 ScopeArticle 3 Relationship with other Union legal actsArticle 4 DefinitionsChapter II ODR platform (arts. 5-15)Article 5 Establishment of the ODR platformArticle 6 Testing of the ODR platformArticle 7 Network of ODR contact pointsArticle 8 Submission of a complaintArticle 9 Processing and transmission of a complaintArticle 10 Resolution of the disputeArticle 11 DatabaseArticle 12 Processing of personal dataArticle 13 Data confidentiality and securityArticle 14 Consumer informationArticle 15 Role of the competent authoritiesChapter III Final provisions (arts. 16-22)Article 16 Committee procedureArticle 17 Exercise of the delegationArticle 18 PenaltiesArticle 19 Amendment to Regulation (EC) No 2006/2004Article 20 Amendment to Directive 2009/22/ECArticle 21 ReportsArticle 22 Entry into forceAnnex - Information to be provided when submitting a complaintDone at
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Version status: Applicable | Document consolidation status: No known changes
Version date: 9 January 2016 - onwards
Version 3 of 3

Article 1 Subject matter

DRAFT To be repealed Article 1 of the Proposal for a Regulation of the European Parliament and of the Council repealing Regulation (EU) No 524/2013 and amending Regulations (EU) 2017/2394 and (EU) 2018/1724 with regards to the discontinuation of the European ODR Platform (Text with EEA relevance) (COM(2023) 647 final / 2023/0375 (COD)) (updated 20 September 2024 with 'I' ITEM Note - Political agreement)
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The purpose of this Regulation is, through the achievement of a high level of consumer protection, to contribute to the proper functioning of the internal market, and in particular of its digital dimension by providing a European ODR platform ('ODR platform') facilitating the independent, impartial, transparent, effective, fast and fair out-of-court resolution of disputes between consumers and traders online.

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