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Regulation 524/2013/EU - Online Dispute Resolution (ODR)RecitalsChapter I General provisions (arts. 1-4)Article 1 Subject matterArticle 2 ScopeArticle 3 Relationship with other Union legal actsArticle 4 DefinitionsChapter II ODR platform (arts. 5-15)Article 5 Establishment of the ODR platformArticle 6 Testing of the ODR platformArticle 7 Network of ODR contact pointsArticle 8 Submission of a complaintArticle 9 Processing and transmission of a complaintArticle 10 Resolution of the disputeArticle 11 DatabaseArticle 12 Processing of personal dataArticle 13 Data confidentiality and securityArticle 14 Consumer informationArticle 15 Role of the competent authoritiesChapter III Final provisions (arts. 16-22)Article 16 Committee procedureArticle 17 Exercise of the delegationArticle 18 PenaltiesArticle 19 Amendment to Regulation (EC) No 2006/2004Article 20 Amendment to Directive 2009/22/ECArticle 21 ReportsArticle 22 Entry into forceAnnex - Information to be provided when submitting a complaintDone at
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Version status: Applicable, Entered into force | Document consolidation status: No known changes
Version date: 8 July 2013 - onwards
Version 2 of 2

Article 11 Database

DRAFT To be repealed Article 1 of the Proposal for a Regulation of the European Parliament and of the Council repealing Regulation (EU) No 524/2013 and amending Regulations (EU) 2017/2394 and (EU) 2018/1724 with regards to the discontinuation of the European ODR Platform (Text with EEA relevance) (COM(2023) 647 final / 2023/0375 (COD)) (updated 20 September 2024 with 'I' ITEM Note - Political agreement)
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The Commission shall take the necessary measures to establish and maintain an electronic database in which it shall store the information processed in accordance with Article 5(4) and point (c) of Article 10 taking due account of Article 13(2).

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