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Regulation 524/2013/EU - Online Dispute Resolution (ODR)RecitalsChapter I General provisions (arts. 1-4)Article 1 Subject matterArticle 2 ScopeArticle 3 Relationship with other Union legal actsArticle 4 DefinitionsChapter II ODR platform (arts. 5-15)Article 5 Establishment of the ODR platformArticle 6 Testing of the ODR platformArticle 7 Network of ODR contact pointsArticle 8 Submission of a complaintArticle 9 Processing and transmission of a complaintArticle 10 Resolution of the disputeArticle 11 DatabaseArticle 12 Processing of personal dataArticle 13 Data confidentiality and securityArticle 14 Consumer informationArticle 15 Role of the competent authoritiesChapter III Final provisions (arts. 16-22)Article 16 Committee procedureArticle 17 Exercise of the delegationArticle 18 PenaltiesArticle 19 Amendment to Regulation (EC) No 2006/2004Article 20 Amendment to Directive 2009/22/ECArticle 21 ReportsArticle 22 Entry into forceAnnex - Information to be provided when submitting a complaintDone at
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Chapter II ODR platform (arts. 5-15)

⚠ Article 5 Establishment of the ODR platform
⚠ Article 6 Testing of the ODR platform
⚠ Article 7 Network of ODR contact points
⚠ Article 8 Submission of a complaint
⚠ Article 9 Processing and transmission of a complaint
⚠ Article 10 Resolution of the dispute
⚠ Article 11 Database
⚠ Article 12 Processing of personal data
⚠ Article 13 Data confidentiality and security
⚠ Article 14 Consumer information
⚠ Article 15 Role of the competent authorities
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