Article 10 Resolution of the dispute
DRAFT To be repealed Article 1 of the Proposal for a Regulation of the European Parliament and of the Council repealing Regulation (EU) No 524/2013 and amending Regulations (EU) 2017/2394 and (EU) 2018/1724 with regards to the discontinuation of the European ODR Platform (Text with EEA relevance) (COM(2023) 647 final / 2023/0375 (COD)) (updated 20 September 2024 with 'I' ITEM Note - Political agreement)
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An ADR entity which has agreed to deal with a dispute in accordance with Article 9 of this Regulation shall:
(a) conclude the ADR procedure within the deadline referred to in point (e) of Article 8 of Directive 2013/11/EU;
(b) not require the physical presence of the parties or their representatives, unless its procedural rules provide for that possibility and the parties agree;
(c) without delay transmit the following information to the ODR platform:
(i) the date of receipt of the complaint file;
(ii) the subject-matter of the dispute;
(iii) the date of conclusion of the ADR procedure;
(iv) the result of the ADR procedure;
(d) not be required to conduct the ADR procedure through the ODR platform.