Article 9 Tasks related to consumer protection and financial activities
1. The Authority shall take a leading role in promoting transparency, simplicity and fairness in the market for consumer financial products or services across the internal market, including by:
(a) collecting, analysing and reporting on consumer trends, such as the development of costs and charges of retail financial services and products in Member States;
(aa) undertaking in-depth thematic reviews of market conduct, building a common understanding of market practices in order to identify potential problems and analyse their impact;
(ab) developing retail risk indicators for the timely identification of potential causes of consumer harm;
(b) reviewing and coordinating financial literacy and education initiatives by the competent authorities;
(c) developing training standards for the industry; and
(d) contributing to the development of common disclosure rules;
(e) contributing to a level playing field in the internal market where consumers and other users of financial services have fair access to financial services and products;