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Version status: In force | Document consolidation status: Updated to reflect all known changes
Version date: 26 September 2014 - onwards
Version 2 of 2

Schedule 1, Part 2A Additional information to be included in statements relating to green deal plans made before 28th February 2014 and green deal consumer credit agreements (para. 4A)

Regulation 4(ba)

4A. Each of the following forms of wording shall be contained in a statement under this Part -

"Your Green Deal Plan

This credit agreement is part of a Green Deal Plan. Regular instalments are therefore collected through the electricity bill for this property. To keep this credit agreement up to date, it is important that your electricity bill is paid on time and as agreed with your electricity supplier. The bill payer or bill payers remain free to change the payment method and payment schedule of the electricity bill in line with the electricity supplier's policies, without any penalty or extra charges. If you wish to change payment frequency, you are advised to contact the electricity supplier directly.";

"Settling your Green Deal Plan early

You can settle your Green Deal Plan in full at any time by giving us notice and paying off the amount you owe. If you wish to settle early in full you should contact us for a final settlement figure.

You can also settle your Green Deal Plan in part at any time by giving notice and paying off some of the amount you owe.";

"Dispute resolution

If you have a problem with any aspect of your Green Deal Plan, please try to resolve it with us in the first instance. If you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Green Deal Energy Ombudsman. If you do not take up your problem with us first you will not be entitled to complain to either Ombudsman. We can provide details of how to contact both Ombudsmen.";

"Paying less than the agreed sum