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Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 [SI 2013 No. 3134]Introductory TextPart 1 General (regs. 1-6)Regulation 1 Citation and commencementRegulation 2 Regulations supersededRegulation 3 ReviewRegulation 4 "Consumer" and "trader"Regulation 5 Other definitionsRegulation 6 Limits of application: generalPart 2 Information requirements (regs. 7-26)Chapter 1 Provision of information (regs. 7-18)Regulation 7 Application of Part 2Regulation 8 Making information etc available to a consumerRegulation 9 Information to be provided before making an on-premises contractRegulation 10 Information to be provided before making an off-premises contractRegulation 11 Provision of information in connection with repair or maintenance contractsRegulation 12 Provision of copy or confirmation of off-premises contractsRegulation 13 Information to be provided before making a distance contractRegulation 14 Requirements for distance contracts concluded by electronic meansRegulation 15 Telephone calls to conclude a distance contractRegulation 16 Confirmation of distance contractsRegulation 17 Burden of proof in relation to off-premises and distance contractsRegulation 18 Effect on contract of failure to provide informationChapter 2 Offences (regs. 19-26)Regulation 19 Offence relating to the failure to give notice of the right to cancelRegulation 20 Defence of due diligenceRegulation 21 Liability of persons other than the principal offenderRegulation 22 Offences committed by bodies of personsRegulation 23 Duty to enforceRegulation 24 Powers of investigationRegulation 25 Obstruction of authorised officersRegulation 26 Freedom from self-incriminationPart 3 Right to cancel (regs. 27-38)Regulation 27 Application of Part 3Regulation 28 Limits of application: circumstances excluding cancellationRegulation 29 Right to cancelRegulation 30 Normal cancellation periodRegulation 31 Cancellation period extended for breach of information requirementRegulation 32 Exercise of the right to withdraw or cancelRegulation 33 Effect of withdrawal or cancellationRegulation 34 Reimbursement by trader in the event of withdrawal or cancellationRegulation 35 Return of goods in the event of cancellationRegulation 36 Supply of service in cancellation periodRegulation 37 Supply of digital content in cancellation periodRegulation 38 Effects of withdrawal or cancellation on ancillary contractsPart 4 Protection from inertia selling and additional charges (regs. 39-41)Regulation 39 Inertia sellingRegulation 40 Additional payments under a contractRegulation 41 Help-line charges over basic ratePart 5 Delivery and risk (regs. 42-43)Regulation 42 Time for delivery of goodsRegulation 43 Passing of riskPart 6 Enforcement (regs. 44-46)Regulation 44 ComplaintsRegulation 45 Orders to secure complianceRegulation 46 Notification of undertakings and orders to the CMAPart 7 Consequential amendments (reg. 47)Regulation 47 Consequential amendmentsSchedule 1 Information relating to on-premises contractsSchedule 2 Information relating to distance and off-premises contractsSchedule 3 Information about the exercise of the right to cancelSchedule 4 Consequential amendmentsSignatureExplanatory NoteExplanatory MemorandumImpact Assessments
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Version status: In force | Document consolidation status: Updated to reflect all known changes
Published date: 11 December 2013

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 [SI 2013 No. 3134]

Introductory Text
Part 1 General (regs. 1-6)
Regulation 1 Citation and commencement
Regulation 2 Regulations superseded
Regulation 3 Review
Regulation 4 "Consumer" and "trader"
Regulation 5 Other definitions
Regulation 6 Limits of application: general
Part 2 Information requirements (regs. 7-26)
Chapter 1 Provision of information (regs. 7-18)
Regulation 7 Application of Part 2
Regulation 8 Making information etc available to a consumer
Regulation 9 Information to be provided before making an on-premises contract
Regulation 10 Information to be provided before making an off-premises contract
Regulation 11 Provision of information in connection with repair or maintenance contracts
Regulation 12 Provision of copy or confirmation of off-premises contracts
Regulation 13 Information to be provided before making a distance contract
Regulation 14 Requirements for distance contracts concluded by electronic means
Regulation 15 Telephone calls to conclude a distance contract
Regulation 16 Confirmation of distance contracts
Regulation 17 Burden of proof in relation to off-premises and distance contracts
Regulation 18 Effect on contract of failure to provide information
Chapter 2 Offences (regs. 19-26)
Regulation 19 Offence relating to the failure to give notice of the right to cancel
Regulation 20 Defence of due diligence
Regulation 21 Liability of persons other than the principal offender
Regulation 22 Offences committed by bodies of persons
Regulation 23 Duty to enforce
Regulation 24 Powers of investigation
Regulation 25 Obstruction of authorised officers
Regulation 26 Freedom from self-incrimination
Part 3 Right to cancel (regs. 27-38)
Regulation 27 Application of Part 3
Regulation 28 Limits of application: circumstances excluding cancellation
Regulation 29 Right to cancel
Regulation 30 Normal cancellation period
Regulation 31 Cancellation period extended for breach of information requirement
Regulation 32 Exercise of the right to withdraw or cancel
Regulation 33 Effect of withdrawal or cancellation
Regulation 34 Reimbursement by trader in the event of withdrawal or cancellation
Regulation 35 Return of goods in the event of cancellation
Regulation 36 Supply of service in cancellation period
Regulation 37 Supply of digital content in cancellation period
Regulation 38 Effects of withdrawal or cancellation on ancillary contracts
Part 4 Protection from inertia selling and additional charges (regs. 39-41)
Regulation 39 Inertia selling
Regulation 40 Additional payments under a contract
Regulation 41 Help-line charges over basic rate
Part 5 Delivery and risk (regs. 42-43)
Regulation 42 Time for delivery of goods
Regulation 43 Passing of risk
Part 6 Enforcement (regs. 44-46)
Regulation 44 Complaints
Regulation 45 Orders to secure compliance
Regulation 46 Notification of undertakings and orders to the CMA
Part 7 Consequential amendments (reg. 47)
Regulation 47 Consequential amendments
Schedule 1 Information relating to on-premises contracts
Schedule 2 Information relating to distance and off-premises contracts
Schedule 3 Information about the exercise of the right to cancel
Schedule 4 Consequential amendments
Signature
Explanatory Note
Explanatory Memorandum
Impact Assessments
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