In these Regulations -

''ADR applicant" means a person who wishes to become an ADR entity;

''ADR official" means an individual who (solely or with other persons) is involved in the provision of alternative dispute resolution procedures offered by an ADR entity, or ADR applicant, whether as a case handler or in a management capacity;

''competent authority" means the Secretary of State or a person specified in the first column of Part 1 or Part 2 of Schedule 1;

''complete complaint file" means all the relevant information relating to a dispute;

''domestic dispute" means a dispute concerning contractual obligations arising from a sales contract or a service contract where, at the time the consumer orders the goods or services, the consumer is resident, and the trader is established, in the United Kingdom;