Regulation 10(1)

a) the name, contact details and website address of the ADR entity;

b) the fees, if any, charged by the ADR entity;

c) the language in which complaints can be submitted to the ADR entity and in which the ADR entity can conduct alternative dispute resolution procedures;

d) the types of domestic dispute and cross-border disput covered by the alternative dispute resolution services provided by the ADR entity;

e) the sectors and categories of domestic disputes covered by the ADR entity;

f) whether or not the alternative dispute resolution procedure is or can be conducted as an oral or a written procedure;

g) whether the outcome of the alternative dispute resolution procedure is binding;

h) the grounds on which the ADR entity may refuse to deal with a given dispute in accordance with paragraph 13 of Schedule 3.