(1) Where, under an enactment, rules of a trade association, or term of a contract, a trader is obliged to use an alternative dispute resolution procedure provided by an ADR entity the trader must provide the name and website address of the ADR entity -

(a) on the trader's website, if the trader has a website; and

(b) in the general terms and conditions of sales contracts or service contracts of the trader, where such general terms and conditions exist.

(2) Where a trader has exhausted its internal complaint handling procedure when considering a complaint from a consumer relating to a sales contract or a service contract, the trader must inform the consumer, on a durable medium -

(a) that the trader cannot settle the complaint with the consumer;

(b) of the name and website address of an ADR entity that would be competent to deal with the complaint; and