(1) Where a provision of this Part requires a payment service provider to give information to a payment service user, the payment service provider shall provide or make available the information -
(a) in an easily accessible manner,
(b) in easily understandable words and in a clear and comprehensible form,
(c) in Irish or English, as agreed between the payment service provider and the payment service user, or in any other language agreed between them, and
(d) if the payment service user so requests, on paper or on another durable medium.
(2) For the purposes of paragraph (1) (d), a durable medium is one that enables a payment service user to store information addressed personally to him or her in a way accessible for future reference for a period of time adequate to the purposes of the information and allows the stored information to be reproduced unchanged.