(1) The Financial Services and Pensions Ombudsman has jurisdiction over the settlement of disputes between payment service users (being payment service users that are consumers or the operators of undertakings that were at the relevant time micro enterprises) and payment service providers concerning rights and obligations arising under these Regulations.
(2) In the case of a cross-border dispute, the Financial Services and Pensions Ombudsman shall cooperate actively with equivalent bodies in other EEA Member States in resolving them.