(1) The Commission is designated as the competent authority in the State for the purposes of these Regulations and the Directive.

(2) The Commission shall encourage relevant consumer organisations and business associations to make publicly available on their websites, and by any other means they consider appropriate, the list of ADR entities referred to in Article 20(4) of the Directive.

(3) The Commission shall ensure appropriate dissemination of information on how consumers can access ADR procedures for resolving disputes to which these Regulations apply.

(4) The Commission shall take measures to encourage consumer organisations and professional organisations to -

(a) raise awareness of ADR entities and their procedures,

(b) promote the use of ADR by traders and consumers, and

(c) provide consumers with information about competent ADR entities when they receive complaints from consumers.