(1) An ADR entity shall ensure that the ADR procedures it carries out are effective and fulfil the requirements specified in paragraph (2).

(2) The requirements referred to in paragraph (1) are:

(a) the ADR procedure is available and easily accessible online and offline to both parties irrespective of where they are;

(b) the parties have access to the ADR procedure without being obliged to retain a lawyer or legal advisor but the ADR procedure shall not deprive the parties of their right to independent advice or to be represented or assisted by a third party at any stage of the procedure;

(c) the ADR procedure is free of charge or available at a nominal fee for consumers;

(d) the ADR entity which has received a complaint notifies the parties to the dispute as soon as it has received all the documents containing the relevant information relating to the complaint;

(e) subject to subparagraph (f), the outcome of the ADR procedure is made available within a period of 90 calendar days from the date on which the ADR entity has received the complete complaint file; and