(1) An ADR entity shall make a report (in these Regulations referred to as an "annual activity report") publicly available -

(a) on its website,

(b) on a durable medium upon request, and

(c) by any other means it considers appropriate,

within 6 months of the expiration of each calendar year.

(2) An annual activity report shall include the following information in relation to both domestic disputes and cross border disputes:

(a) the number of disputes received and the types of complaints to which they related;

(b) any systematic or significant problems that occur frequently and lead to disputes between consumers and traders and such information may be accompanied by recommendations as to how such problems can be avoided or resolved in future, in order to raise traders' standards and to facilitate the exchange of information and best practices;

(c) the percentage share of ADR procedures which were discontinued and, if known, the reasons for their discontinuation;

(d) the average time taken to resolve disputes;