Regulation 7

The information to be provided by a dispute resolution entity in a notification referred to in Regulation 7(2) is as follows:

(a) the name, contact details and website address of the dispute resolution entity;

(b) information on the structure and funding of the dispute resolution entity, including information on the natural persons in charge of dispute resolution, the remuneration of such persons, the term of office of such persons and the persons by whom those natural persons are employed;

(c) the procedural rules of the dispute resolution entity;

(d) the fees charged by the dispute resolution entity, if applicable;

(e) the average length of the dispute resolution procedures;

(f) the language or languages in which complaints can be submitted and the dispute resolution procedure conducted;

(g) a statement on the types of disputes covered by the dispute resolution procedure;

(h) a reasoned statement on whether the entity qualifies as an ADR entity for the purpose of these Regulations and complies with the requirements set out in Part 3 of these Regulations.