(1) Subject to DISP 1.1.5 R, this chapter applies to a firm in respect of complaints from eligible complainants concerning activities carried on from an establishment maintained by it or its appointed representative in the United Kingdom.
(2) For complaints relating to the MiFID business of a firm, the complaints handling rules and the complaints record rule:
(a) apply to complaints from retail clients and do not apply to complaints from eligible complainants who are not retail clients;
(b) also apply in respect of activities carried on from a branch of a UK firm in another EEA State; and
(c) do not apply in respect of activities carried on from a branch of an EEA firm in the United Kingdom.
(3) The complaints data publication rules do not apply in respect of activities carried on from a branch of an EEA firm in the United Kingdom or activities carried on by an EEA firm in the United Kingdom under the freedom to provide cross border services.