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  1. Dispute Resolution: Complaints (DISP)
  2. DISP 3 Complaint handling procedures of the Financial Ombudsman Service (DISP 3.1 - 3.10)
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DISP 3 Complaint handling procedures of the Financial Ombudsman Service (DISP 3.1 - 3.10)

Comparing proposed amendment...
DISP 3.1 Purpose, interpretation and application (DISP 3.1.1 - 3.1.5)
Purpose (DISP 3.1.1)
In force
 DISP 3.1.1
Interpretation (DISP 3.1.2 - 3.1.4)
In force
 DISP 3.1.2
In force
 DISP 3.1.3
In force
 DISP 3.1.4
Application (DISP 3.1.5)
In force
 DISP 3.1.5
DISP 3.2 Jurisdiction (DISP 3.2.1 - 3.2.6)
In force
 DISP 3.2.1
In force
 DISP 3.2.2
In force
 DISP 3.2.2A
In force
 DISP 3.2.3
In force
 DISP 3.2.4
In force
 DISP 3.2.5
In force
 DISP 3.2.6
DISP 3.3 Dismissal without consideration of the merits and test cases (DISP 3.3.1 - 3.3.6)
In force
 DISP 3.3.1
In force
 DISP 3.3.2
In force
 DISP 3.3.3
Grounds for dismissal (DISP 3.3.4)
In force
 DISP 3.3.4
Test cases (DISP 3.3.5 - 3.3.6)
In force
 DISP 3.3.5
In force
 DISP 3.3.6
DISP 3.4 Referring a complaint to another complaints scheme (DISP 3.4.1)
In force
 DISP 3.4.1
DISP 3.5 Resolution of complaints by the Ombudsman (DISP 3.5.1 - 3.5.15)
In force
 DISP 3.5.1
In force
 DISP 3.5.2
In force
 DISP 3.5.3
In force
 DISP 3.5.4
Hearings (DISP 3.5.5 - 3.5.7)
In force
 DISP 3.5.5
In force
 DISP 3.5.6
In force
 DISP 3.5.7
Evidence (DISP 3.5.8 - 3.5.12)
In force
 DISP 3.5.8
In force
 DISP 3.5.9
In force
 DISP 3.5.10
In force
 DISP 3.5.11
In force
 DISP 3.5.12
Procedural time limits (DISP 3.5.13 - 3.5.15)
In force
 DISP 3.5.13
In force
 DISP 3.5.14
In force
 DISP 3.5.15
DISP 3.6 Determination by the Ombudsman (DISP 3.6.1 - 3.6.8)
Fair and reasonable (DISP 3.6.1 - 3.6.8)
In force
 DISP 3.6.1
In force
 DISP 3.6.2
In force
 DISP 3.6.3
In force
 DISP 3.6.4
In force
 DISP 3.6.5
Consumer redress schemes (DISP 3.6.5A)
In force
 DISP 3.6.5A
The Ombudsman's determination (DISP 3.6.6 - 3.6.7)
In force
 DISP 3.6.6
In force
 DISP 3.6.7
Reports of determinations (DISP 3.6.8)
In force
 DISP 3.6.8
DISP 3.7 Awards by the Ombudsman (DISP 3.7.1 - 3.7.13)
In force
 DISP 3.7.1
Money awards (DISP 3.7.2 - 3.7.7)
In force
 DISP 3.7.2
In force
 DISP 3.7.2A
In force
 DISP 3.7.2B
In force
 DISP 3.7.3
In force
 DISP 3.7.4
In force
 DISP 3.7.4A
In force
 DISP 3.7.5
In force
 DISP 3.7.6
In force
 DISP 3.7.7
Interest awards (DISP 3.7.8 - 3.7.8A)
In force
 DISP 3.7.8
In force
 DISP 3.7.8A
Costs awards (DISP 3.7.9 - 3.7.10)
In force
 DISP 3.7.9
In force
 DISP 3.7.10
Directions (DISP 3.7.11 - 3.7.11A)
In force
 DISP 3.7.11
In force
 DISP 3.7.11A
Complying with awards and settlements (DISP 3.7.12 - 3.7.13)
In force
 DISP 3.7.12
In force
 DISP 3.7.13
DISP 3.8 Dealing with information (DISP 3.8.1 - 3.8.3)
In force
 DISP 3.8.1
In force
 DISP 3.8.2B
In force
 DISP 3.8.3
DISP 3.9 Delegation of the Ombudsman's powers (DISP 3.9.1A - 3.9.2)
In force
 DISP 3.9.1A
In force
 DISP 3.9.2
Deleted
 DISP 3.10 Dealing with information
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