DISP 1 Annex 1 R requires (for the relevant reporting period) information about:
(1) the total number of complaints received by the firm;
(2) the total number of complaints closed by the firm:
(a) within four weeks or less of receipt;
(b) more than four weeks and up to eight weeks of receipt; and
(c) more than eight weeks after receipt;
(3) the total number of complaints:
(a) upheld by the firm in the reporting period; and
(b) outstanding at the beginning of the reporting period; and
(4) the total amount of redress paid in respect of complaints during the reporting period.