In this Part -
"Bureau" means the Financial Services Ombudsman's Bureau;
"Bureau staff member" means a person appointed under section 57BN;
"complaint" means a complaint made by a consumer under this Part about the conduct of a regulated financial service provider;
"conduct" includes alleged conduct;
"consumer" means - (a) a natural person when not acting in the course of, or in connection with, carrying on a business, or (b) a person, or group of persons, of a class prescribed by Council regulations;
"Council" means the Financial Services Ombudsman Council established by section 57BC;
"Council regulations" means regulations made by the Council under section 57BF and in force;
"eligible consumer", in relation to a regulated financial service provider, means a consumer - (a) who is a customer of the financial service provider, or (b) to whom the financial service provider has offered to provide a financial service, or (c) who has sought the provision of a financi