(1) An eligible consumer may complain to the Financial Services Ombudsman about the conduct of a regulated financial service provider involving -
(a) the provision of a financial service by the financial service provider, or
(b) an offer by the financial service provider to provide such a service, or
(c) a failure by the financial service provider to provide a particular financial service that has been requested.
(2) Except in the case of a complaint that may be within the jurisdiction of the Pensions Ombudsman, the Financial Services Ombudsman has sole responsibility for deciding whether or not a complaint is within that Ombudsman's jurisdiction.
(3) Subject to subsections (3B) to (3E), a consumer is not entitled to make a complaint if the conduct complained of -
(a) is or has been the subject of legal proceedings before a court or tribunal, or
(b) occurred more than 6 years before the complaint is made, or
(c) relates to a matter that is within the jurisdiction of the Pensions O