The objects of this Part are as follows:
(a) to establish the Financial Services Ombudsman as an independent officer -
(i) to investigate, mediate and adjudicate complaints made in accordance with this Part about the conduct of regulated financial service providers involving the provision of a financial service, an offer to provide such a service or a failure or refusal to provide such a service, and
(ii) to exercise such other jurisdiction as is conferred on the Financial Services Ombudsman by this Part;
(b) to ensure that the Financial Services Ombudsman and the staff of the Financial Services Ombudsman's Bureau are accessible and that complaints about the conduct of regulated financial service providers are dealt with efficiently and effectively and are adjudicated fairly;
(c) to enable such complaints to be dealt with in an informal and expeditious manner;
(d) to improve public understanding of issues related to complaints against regulated financial service providers and rela