(1) Without limiting section 57BY, the Financial Services Ombudsman can decide not to investigate a complaint, or to discontinue an investigation of a complaint, on the ground that -
(a) the complaint is frivolous or vexatious or was not made in good faith, or
(b) the subject-matter of the complaint is trivial, or
(c) the conduct complained of occurred at too remote a time to justify investigation, or
(d) there is or was available to the complainant an alternative and satisfactory means of redress in relation to the conduct complained of, or
(e) the complainant has no interest or an insufficient interest in the conduct complained of.
(2) The Financial Services Ombudsman may make preliminary inquiries for the purpose of deciding whether a complaint should be investigated under this Part and may request the complainant to provide further written particulars of the complaint within a period specified by that Ombudsman.
(3) The Financial Services Ombudsman may decide not to continue t