(1) To enable a complaint to be investigated, the Financial Services Ombudsman may require the regulated financial service provider concerned and any associated entity of that financial service provider -
(a) to provide information either orally or in writing, or
(b) to produce any document or other thing, or
(c) to provide a copy of any document,
that appears to that Ombudsman to be relevant to the investigation. However, this subsection does not authorise the Financial Services Ombudsman to require the provision of information, or the production of a document or copy of a document, the communication of which is subject to legal professional privilege.
(2) A requirement under this section may be made orally or be in writing but must specify or describe the information, document or thing required, and must fix a time and specify a place for compliance.
(3) The power conferred by subsection (1) can be exercised in relation to a regulated financial service provider, or an associated