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Version status: In force | Document consolidation status: Updated to reflect all known changes
Version date: 15 February 2005 - onwards
Version 2 of 2

Regulation 20 Offences by suppliers relating to communicating with consumers with respect to supply of consumer financial services

(1) A supplier shall not communicate with a consumer by means of -

(a) an automated calling system without human intervention, or

(b) a facsimile machine,

with a view to supplying a financial service to the consumer, unless the supplier has previously obtained the consumer's consent to the use of that means of communication.

(2) In advertising a financial service that is proposed to be supplied under a distance contract, or in communicating with a consumer in relation to the supply or a proposed supply of a financial service, a supplier shall comply with all codes made, and all directions given, by a competent authority in so far as those codes or directions impose standards on suppliers with respect to -

(a) advertising financial services, or

(b) communicating with consumers or potential consumers of those services, or

(c) protecting minors or other persons whose capacity to enter into contracts is limited.