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Version status: In force | Document consolidation status: Updated to reflect all known changes
Version date: 22 March 2016 - onwards

Regulation 23 Standards for advisory services

(1) A creditor or mortgage credit intermediary shall, in the context of a given transaction, state to the consumer, in language that is unambiguous, whether advisory services are being or can be provided to the consumer.

(2) Before the provision of advisory services or, where applicable, the conclusion of a contract for the provision of advisory services, the creditor or mortgage credit intermediary shall provide the consumer with the following information on paper or another durable medium:

(a) whether the recommendation will be based on considering only their own product range in accordance with paragraph (4)(b) or a wide range of products from across the market in accordance with paragraph (4)(c) so that the consumer can understand the basis on which the recommendation is made;

(b) where applicable, the fee payable by the consumer for the advisory services or, where the amount cannot be ascertained at the time of disclosure, the method used for its calculation.

(3) The information referred to in paragraph (2)(a) and (b) may be provided to the consumer in the form of additional pre-contractual information.